When VANAS receives a notice of withdrawal from a student, or an international student delivers a refusal of study permit:

• No later than seven days after student and institution signed the enrolment contract, and
• Before the program start date.
100% tuition refund
• Between the date the contract was signed and the start date of the program, where that period is less than seven days.
100% tuition refund
• More than seven days after the student and institution signed the enrolment contract, and at least 30 days before the program start date.
Institution may retain up to 10% of tuition, to a maximum of $1,000
• More than seven days after the student and institution signed the enrolment contract, and
• Less than 30 days before the program start date.
Institution may retain up to 20% of tuition, to a maximum of $1,300
• After the contract start date, and up to and including 10% of instruction hours have been provided.
Institution may retain up to 30% of tuition
• After the contract start date, and after more than 10% but before 30% of instruction hours have been provided.
Institution may retain up to 50% of tuition

When VANAS delivers a notice of dismissal to a student:

• Up to and including 10% of instruction hours have been provided.
Institution may retain up to 30% of tuition
• More than 10% but less than 30% of the instruction hours have been provided
Institution may retain up to 50% of tuition

When a student withdraws or is dismissed from a distance education only program:

• When the student has received an evaluation for completing up to 30% of the program.
Institution may retain up to 30% of tuition
• When the student has received an evaluation for completing 30% to 50% of the program.
Institution may retain up to 50% of tuition

When a student does not attend – no-show:

• A student (other than a distance education student) does not attend the first 30% of the program.
Institution may retain up to 50% of tuition