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Refund Policy

Position responsible:

School Administrator

Category:

Student Manual

Location:

Canada

Implementation Date:

September 5, 2011

Date of Last revision:

April 17, 2023

REFUND POLICY

APPROVED PROGRAMS – IN-CLASS OR COMBINED DELIVERY

REFUND DUE

Before program start date, institution receives a notice of withdrawal:

· No later than seven days after student signed the enrolment contract, and

· Before the program start date

100% tuition and all related fees, other than application fee.

Related fees include: administrative fees, application fees, assessment fees, and fees charged for textbooks or other course materials.

· At least 30 days before the later of:

a) The program start date in the most recent Letter of Acceptance (international students)

b) The program start date in the enrolment contract.

Institution may retain up to 10% of tuition, to a maximum of $1,000.

· More than seven days after the student and institution signed the enrolment contract, and

· Less than 30 days before the later of:

a) The program start date in the most recent Letter of Acceptance (international students)

b) The program start date in the enrolment contract.

Institution may retain up to 20% of tuition, to a maximum of $1,300.

After program start date, institution provides a notice of dismissal or receives a notice of withdrawal (applies to all approved programs, other than distance-education-oly programs:

• After the program start date, and up to and including 10% of instruction hours have been provided.

Institution may retain up to 30% of tuition.

• After the program start date, and after more than 10% but before 30% of instruction hours have been provided.

Institution may retain up to 50% of tuition.

• After the program start date, and 30% or more of the hours have been provided.

No refund due.

Student does not attend – “no-show” (applies to all students except those enrolled in a program delivered solely by distance education):

• A student does not attend the first 30% of the program. 

Institution may retain up to 50% of the tuition paid.

Institution receives as evidence a study permit was denied (applies to international students requiring a study permit):

• Before 30% of instruction hours would have been provided, had the student started the program on the later of the following:

a) The program start date in the most recent Letter of Acceptance

b) The program start date in the enrolment contract

• Student has not requested additional Letter(s) of Acceptance.

100% tuition and all related fees, other than application fee.

APPROVED PROGRAMS – DISTANCE DELIVERY

REFUND DUE

Before program start date, institution receives a notice of withdrawal:

· No later than seven days after student signed the enrolment contract, and

· Before the program start date

100% tuition and all related fees, other than application fee.

· Student has completed no more than 30% of the program.

Institution may retain up to 70% of the tuition paid.

• Student has completed more than 30% but less than 50% of the program.

Institution may retain up to 50% of the tuition paid.

• Student has completed 50% or more of the program.

No refund due.

Completed means the student has received an evaluation of their performance for the specified percentage of hours of instruction. If a student completed a portion of a program for which they did not receive an evaluation, that portion should not be included in the calculation of the percentage of the program completed.